Irctc — no refund my waiting ticket money

Address:

Varanasi, Uttar Pradesh, 221010

Dear Team.
I m book 5 Tickets in 2nd Ac Birth thru app.
But only 2 Tickets are Rac sit confirmed 3 tickets is showing in wating list, then i m cancel all Tickets thru mobile App IRCTC, My All Tickets are cancal are not app is no any confirmation. Then i m agen check pnr number app is showing only one Rac Tickets is cancal.
2nd day i am agen check app he is showing Tickets is already canceled. But no any amount refunds sms is receive to me in my phone.
TT ALSO NOT ALLOW TO SEAT IN TRAIN 2ND AC BIRTH HE SAYS YOUS TICKETS ARE ALREADY CANCEL .BUT IRCTC CUSTOMER-CARE SEINER EMP. ASKING I M NOT KNOW WHY U R NOT TRAWLING IN TRAIN BUT YOUR TICKET ARE NOT CANCALD.