IRCTC Online Ticket Booking — Money debited but ticket not booked

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On Saturday, 17 December 2016 1:21 PM, mysore vasudeva rao wrote:

From: M V Vasudeva rao
IRCTC USER NAME: RAOMVV
Ph:[protected] Email:[protected]@yahoo.co.in

Booked Two Berths for Senior citizen From ALLAHABAD Jn to HARIDWAR Jn TRAIN No:14163
Dtd 12/04/2017 thro ONLINE BOOKING for 3AC BERTH in TRAIN No:14163

Name :Vasudeva rao, Age:75 years male Sr ctz 3AC
Pushpa v rao 64 years female Sr czn 3AC

MONEY DEBITED BUT BOOKING NOT MADE
TRIED THREE TIMES FOR BOOKING, ( On 13/12/2106, 14/12/2106 & 15/12/2016) ALL THE 3 DAYS MONEY DEBITED
BUT TICKET NOT BOOKED.ONLINE PAYMENT MADE THRO PAYTM (CANARA BANK & HDFC BANK)
Total Amount DEBITED to IRCTC:Rs:1255 on 13/12/2016 + Rs:1255 on 14/12/2016 +Rs:1255 on 15/12/2016 =Rs:3765

PLEASE GO THRO THE MATTER & SETTLE THE ISSUE AT AN EARLIEST