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Irctc — Refund awaited from IRCTC against TDR for PNR-[protected]

Sir,
I filed TDR at IRCTC on 5/7/2013 as the train was running more than 19 Hrs late.

For last six months I have been waiting for the refund. IRCTC customer support says hat they have not received refund from indian railways but how come I am concerned with that. I pay Irctc service charges so its the duty of IRCTC to get the Refund from railways and credit it back to me.

The details of the train and journe aare as below :

PNR- [protected]
TDR Date - 5/07/2013

Reason for TDR- Train running more than 3 hrs late and passenger didn't traveled.

Thanks & Regards

Janmejay K singh
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