Irctc — refund of the ticket

Address:

Junagadh, Gujarat

Dear Sir/Mam I booked an air ticket vide PNR no.K3JPTY on 2.04.2015 and on the same day i cancelled the ticket. Just after the cancellation i talked to the customer care of Indigo and they informed me that they have refunded the entire amount to IRCTC. But when i contacted IRCTC through mail 0n 02.04.2015 they informed me that it will be refunded in 5 to 6 days but i did not get any credit. When i again contacted IRCTC thrugh Mail on 06.04.2015, they said it will take another 15 days. Its beyond my comprehension that why there is so much delay when u have alreday got the money from Airlines. Moreover i think the customer care are extending the time without looking at the problem and not adhere the guidelines. Hence pls furnish me the refund policy of the IRCTC and advise me the status of the refund. Regards Sanket Sharma [protected]