Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — refunded amount not credited my bank account

videodiscover

from Patiala, Punjab

Address:	147002
Website:	www.irctc.co.in

I have cancel the irctc e-ticket online. My journey date is 12 may 2018 and i cancel the ticket 28 april 2018. After some days i have received email that irctc refund the amount to zaakpay pg but not my bank account. When i booked the ticket i pay through sbi net banking but they refund amount to zaakpay pg. I have email the irctc customer care but they dont respond. My ticket details are below..
Pnr number [protected]
Irctc transaction id [protected]
Refund processing date:29-apr-2018
Refund amount:305.0
Refund reference no:zp5629fbd687c5b
Payment option used : zaakpay pg

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May 18, 2018

Complaint marked as Resolved

This was the Email send by irctc. Dear Customer, We wish to inform you that, with reference to refund against PNR Number 6310253592 /IRCTC Transaction ID 100001119825814, an amount of Rs. 305.0 has been processed as per below details: Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:28-Apr-2018 Refund processing date:29-Apr-2018 Refund amount:305.0 Refund reference no:ZP5629fbd687c5b Payment Option used : Zaakpay PG Normally the banks take time to process refund in (I) For Net- banking/Wallets/Cash Cards transaction: 3-4 business days, (II) For Credit Card/Debit Card transaction: 6-7 business days

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.