Irctc — User ID blocked

Address:	New Delhi, Delhi, 400103
Website:	irctc.co.in

I am using itctc id "srbhutra" since many years for booking tickets for my family.
suddenly they have blocked my ID and after 13 days they have replied stating that it is blocked for usage of some refill forms and enormous hitting on website.

I am not a software professional to use such forms and on an average I use site for booking once in 2 months. There is no way to reach them as phone no. is never reachable as either it is busy or kept on hold.

I request them to re-activate my ID.