Irda — not received reimbursement

Have insurance with nationalinsuranceindia. Nic.co.in
My son name is vihaan goyal and claim id is gini[protected]. I raised a complain around 10 june 2017. I also provide all the documents they asked for. And i was informed the claim will be paid. But i have not received any payment till now. No reimbursement has been done. Please look into the matter and process my amount as soon as possible