Irda — this is for claim id 16951463 for tpa medi assist for the policy no 310605/50/17/10000878 of national insurance is not settled

Address:

Surat, Gujarat, 394112

I am naishadh purohit and writing you for the following reason.
This is for claim id 16951463 for tpa medi assist for the policy no 310605/50/17/10000878 of national insurance is not settled
I was paining in abdomen on 04/04/2018 evening so, on 05/05/2018 i consulted radiologist named "shail" and sonography was carried out during sonography and x - ray. Then i contacted dr. Sanjeev c shah for the further treatment. He advised to get c t scan and other blood tests. Doctor advised to hospitalize for the reason to be operated for stone in lower lo in to be removed. I was hospitalized on 05/05/2018 and discharged on 08/04/2018 with an advise that stent removal is balance and within a week time readmit in the hospital and stent will be removed. Accordingly i was re admitted and stent was removed. I have intimated medi assist on 6th april for the hospitalisation. For the claim settlement i talked to representative of medi assist at ahmedabad as the phone no typed in policy document was no longer available. He advised to download the form from medibuddy's web portal. Accordingly i have download the form and filled up the form. All documents as per filled up form with previous policies from inception time, medical reports, hospital bills etc.. Were submitted to official of surat medibuddy on 17th april, he told that the papers are in sufficient you have to fill "form-b" from the hospital and need to submit it along with the claim papers with a remark that the medical reports submitted does not have seal and signature. I asked that the (Form b is not available on web portal). He told that yes it is not on web portal actually it is available with us or from other website if you search. Accordingly as per their need and fulfil the requirement i went to baroda for the all formalities to complete. Again at surat office on 24th of april i submitted all documents after verification they issued an acknowledgement receipt and i was informed that the claim will be settled down fortnightly within 15 days. (7 days wasted) to my uttersurprise on 8th may i have received a massage that we acknowledge the receipt of your claim document on 08/may/2018 10:58. Tracking number for your reference is ahm00017955. (15 days wasted) there after a search i was on conclusion that my claim id is 16951463 and was told that within 05 working days my claim will be settled. Almost a month has passed without settling my claim.
I was waiting and waiting for the deposition of claimed amount of rs. 1.13 lakhs and all of a sudden i was infomed on 6th of june'2018 for they are in need of followings under the title that the claim status as"information awaited"
1) policy documents from the inception which i have already submited to medi assisits surat branch office.
2) my medical history related to stone pain and its treatment which i never taken.
3) indoor case papers o[censored]rocare hospital during my hospitalisation. Dr. Sanjeev c shah is out of country till date time and the staff is unaware of the matter. That the claim status as"information awaited". For what sort of information needed is not known to me. As per the requirement from of form b provided by mediassist all the informations were given and documents were submitted.

Today is 7th june and my claim is unsettled till date time (51 days) (45 days wasted) from submission of documents for the want of the claimed amount of rs. 1.13 lakhs which is huge amount you are requested to settle my account as early as possible being a common man the huge amount i have incurred for the operation. My son has passed 10th class just this month and i have to pay his fees in school as well for the tution class.
Regards,
Naishadh