ISS Hicare — poor quality service at gurgaon

I have taken a 5 year anti-termite plan from iss hicare at gurgaon in 2013 which is operative till 2018ever. Visit to check is supposed to be done every 6 months but no one ever comes. I wanted to get survey done for old contract done and get new contract for termites and wood borer done. I have called customer care multiple times but they send no one. I called them on 31 aug, 01 sep, 02 sep and 18 sep. Day before yesterday i got a call from their person who assured me he would come yesterday at 10:00 am but the whole day he neither came nor picked up phone. Very poor quality of customer service is provided by hi care at gurgaon.