ITC — Dark fantasy choco fills

I purchased a box of dark fantasy choco fills biscuits from d mart and found the cookies were unusual, I thought it was just a biscuit but it was the whole pack the biscuits were not crunchy the whole point of biscuit is its supposed to be crunchy but these cookies texture were just off and it seemed like they had absorbed moisture and were less crunchy and felt like the cookies had gone bad. So I request you to resolve the issue as soon as possible.
Batch no.:13:55 12A1111