ITC — dead cockroach like stuff in my sunfeast grain fiber biscuits

Address:

NA, Pune, Maharashtra, 412308

I was eating farmlite high fiber whole grain biscuits and found something that looked like cockroach leg and when we had a good look it was an entire thing there. I have kept the biscuit and the packet for proof also i have emailed it to the itc consumer service email twice and haven't received an answer. Instead the reply i got was my email only, same thing happened the second time. I just want an refund and am willing to return the cockroach stuff back. Kindly take this issue into consideration.