[Resolved] ITC — fiama gel conditioners bard

Wafer

from Kolkata, West Bengal

Address:

700 001

To:
[protected]@itc.in

3 oct at 1:55 pm

Dear sir,

I have purchased two packets of fiama men gel bar refreshing pulse (Paclet of 125g x 3 + 125g free = net weight 500g)
I. E. 8 bars from the open market and having bar code no.[protected] and found some problems with the bars.

1. Melt fastly while taking bath and become soft in the soap case and next day the bar is become very soft and melting fastly.
2. Smell is also not effective as you mentioned in the packet.

I am regular user of the itc products like soap, biscuits and other personal care products. I am not expected this type of quality from the company of itc.

You are therefore requested to please try to improve the quality of your faima men gel bar. As a well wisher i am requesting you.

Thanking you,

Lalit kumar bhansaly,
[protected]

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Nov 18, 2018

Complaint marked as Resolved

ITC customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2018

ITC Customer Care's response Dear Ms.Bhansaly,

This is with reference to your complaint about our product Fiama Gel Bathing Bar .

We would like to thank you for expressing your concern and deeply regret the dissatisfaction and inconvenience caused.

At ITC, our endeavour has been to offer differentiated value propositions and enhance consumer experience. Our organisation has one of the most stringent quality standards defined for its products and we strive relentlessly to ensure consumer satisfaction and enriching product experience.

We thank you for your feedback and value your patronage. We do hope that you will enjoy the experience of every product introduced by ITC’s Personal Care Products Business and help us improve further with your invaluable feedback.

Thank You for your continued support and appreciation.

Yours faithfully
Consumer Care for ITC

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Comments

Viveksinghal

from Noida, Uttar Pradesh

Dear sir myself pradeep kirana store 165 sarvoday nagar behind i india family mart vijay nagar ghaziabad up my cintact no is [protected] i am complaint about non service of my shop by your gr 2or 3salesman i speak to your distributor but nothing happend plz do needful in this matter looking for a good response from you. Thanking you