[Resolved] ITC — harassment of a distributor by itc officials

3 Reviews
Sandila, Uttar Pradesh, India
 Aditi Kaushal
Update 1- 30/8/2017- this is regarding the distributorship of itc in sandila district hardoi. Shri ganga ram gupta, agency name - sandila agency, code 3857, has been looking after this business for last 3 years. The performance has been much better than any wds (Other distributors) in that area which can be easily checked in itc's records. For last 2 months mr sanjay saxena, mr gautam das of cigarette division and mr ashutosh singh of food products division have been continually harassing by forcing us to give up our distributorship without any reason.
This is an uncalled harassment on part of these gentlemen as they have never mentioned any reason for pressuring us to surrender our distributorship without any reason.

Our request is that someone from head office comes, sees and analyses the situation. A lot of efforts have been put into this business to spread it the market despite of other competitors. It will be really unfair if our voices go unheard and not answered.

Update 2 - 31/08/2017 - today morning mr. Sanjay saxena, mr. Vikas and mr. Dheeraj mehta met with us.

These officials have not yet given any reason for why they have been and are still constantly pressuring us to give us a letter to surrender our distributorship without any reason/condition and adding a clause today to do this at the earliest. At the top of this they also said that they have made their mind and have recommended the higher authorities to cancel our distributorship, though they have never mentioned a word as to why they took this decision (Maybe because they don't have any grounds to prove their point thus using unfair means to make us quit).

We will reiterate my point, we have put in a lot of effort and heart to make this business prosper in the competitive market. Also, shri ganga ram has an excelling reputation for his fair business and it's expansion policies. You can easily check with your records that how the business grew and it has been performing (Compared to other wds in that area) for last 3 years.

It is also a question of justice and fairness that how a performing partner is harassed on the notions that still has not been mentioned once. Why are these people unable to come up with any logic to explain their stance, mostly because they don't have any. Why are they forcing us to surrender the dealership without any reason. This and any business runs on notions of fairness and trust, if they were having any problems or they were not finding our performance good enough, they should have pointed that out or at least given us warnings for the same, you definitely know this more than i can state. We can confirm you that have been no complaints from itc or any customer what so ever.

We are not sure what is being reported from these gentlemen, but we would really hope that you get the real facts about the situation. Sir, please send someone from head office or any other person who can assess the situation and hear our unheard voices. We are not asking you to take my favor on any grounds but just make a fair decision based on truth. We hope that we can resolve this situation and continue to have a progressive relationship with itc where this business can prosper to new heights.

Update 3 - 1/09/2017 - these officials came again today. This time they have said that they will stop the supplies and have said that we give them the final calculations. Is this the way itc revokes distributorship? There is not a single written document which says that the distributorship has been ended. There was never any warnings from itc and even today there is no reason for this extreme harassment. We request you over and over again to send someone from head office to look into the matter. The decision to revoke the distributorship should be withheld until unbiased analysis of situation is done by someone else from head office not the officials that have been visiting so far. We are not demanding any favors but only requesting you to atleast hear what we have to say.
It is clear that the gentlemen visiting so fat have some ulterior motives but we hope that itc as a brand will live upto it's core values.

Complaint marked as Resolved Oct 5, 2017

Complaint Status

[Sep 02, 2017] ITC customer support has been notified about the posted complaint.
Verified Support
ITC Customer Care's response, Sep 04, 2017
Dear Sir / Madam,

Thanks for taking time to write to us. Your complaint will be forwarded to our concerned team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

> Contact Number
> Complete Postal Address

Thanks & Warm Regards,
ITC Cares Team
Toll Free No.[protected]
(Call us on any working day between 09:30 hrs to 17:30 hrs (Monday to Friday ))
Email id: [protected]@itc.in
Complaint comments  2 Comments     Updated: Share0Tweet0


While in Mumbai I had purchased 5 kg atta & brought to nasik & found a 2 inch steel nut in th bag . Batch no 04A 23/08/2017. Purchased from DMart Powai.This is very serious matter because such lapses should not escape the floor level people . The investigation at shop floor is required to prevent such lapses.

S k bhatia [protected] nasik
I have purchased 5 kg of asshirwad atta today and on the packet there is written statement that 1kg salt is free with it worth rs 17. But the shopkeeper give me 50 GM's turmeric powder which costs only Rs 9 . The ship keeper says that he only supplied with turmeric powder from the distributor . Why this should happens ???

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 33 2288 9371
    37 J. L. Nehru Road, Kolkata, West Bengal, India - 700071
    ITC - harassment of a distributor by itc officials