ITC Infotech — EPS pension fund transfer. Providing False information

Last One year I have been struggling to get transferred my pension fund from ITC InfoTech. I was asked to do courier with Form 13 and I had done one year back i.e. Nov 2013. They confirmed no need to do further follow up as it will be done automatically. After a year, I did a follow-up and they advised it is already done and suggested me to check with your RPFC. When I verified with my current RPFC, they gave evidence that no transfer happened. When I went back to ITC, they suggested to resend request again. They keep playing with employees without being serious.