ITC — insects found in aashirvaad atta packet 30052020

Address:I G 202, AVIDIPTA KOLKATA 700099

We are a regular consumer of the subject product but were surprised to notice presence of insects in one of the packet. The photo and video is attached herewith.

Customers like us who believe and trust branded products from big houses of repute feel despondent to notice such things. Hence, thought of bringing to your notice so that corrective actions can be taken at your end in future.

Regards
Sharad rakesh
[protected]
[protected]@indianoil.in
+2 photos
+1 videos
Was this information helpful?
No (0)
Yes (3)
ITC customer support has been notified about the posted complaint.
Aug 07, 2020
Updated by SHARAD RAKESH
Received a call from a representative from ITC. She confirmed that the product will be suitably replaced and further taken up with their factory personnel. Sorry to inform that no action has been taken on the issue by M/S ITC. In case nothing is heard within the. next 72 hours, we will be forced to discard the soiled product and close the matter. Needless to mention, the undersigned will avoid purchases of ITC products in the future.
Complaint comments 

Comments

Again received a call from the representative of M/s ITC and assured of action on the issue. But regret, no action taken till date. Left out with no other option but to dispose off the product as the product was getting further infested with insects.

As a consumer I have options to switch over my loyalty and purchase atta of other brands. But it is definitely astonishing to notice the way this issue was handled by M/s ITC, a food major of our country.

The issue may be treated as closed from my side.

Regards
Received today a replacement pack for the product. The product was delivered at my residence by a representative of M/S ITC. Thanks for the good gesture shown by the food major :)

Regards
Sharad Rakesh
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ITC
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    27%
    Complaints
    600
    Pending
    207
    Resolved
    100
    ITC Phone
    +91 33 2288 9371
    ITC Address
    37 J. L. Nehru Road, Kolkata, West Bengal, India - 700071
    View all ITC contact information