[Resolved] ITC — juice pack of itc

Rma3

from Gurgaon, Haryana

Address:

122002

On 12/10/2017 we purchased itc juice pack (Guava & mix) from spar mall as a dewali however while at home i found guava juice leaking from below the tetra pack. We thought we better transfer juice in another bottle & consume it.
To our horror juice had black particles in it & on completing pouring in another container we found blackish rotten thing in it.

We really just cannot imagine what would have happened had we or any of our guest had taken it. It is not at all expected this type of products from such a reputed company.

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Nov 20, 2017

Complaint marked as Resolved

ITC customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

ITC Customer Care's response Dear Sir / Madam,

Thanks for taking time to write to us. Your complaint regarding our B Natural Juice will be forwarded to our concerned team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

> Name & Contact Number
> Complete Postal address with pincode.
> Product Variant
> Batch Code & Packed Date

Thanks & Warm Regards,
ITC Cares Team
Toll Free No.[protected]
(Call us on any working day between 09:30 hrs to 17:30 hrs (Monday to Friday ))
Email id: [protected]@itc.in

Oct 23, 2017

Updated by Rma3 ref. to our mail on 12/10/2017, regarding rotten guava juice, in a gift pack of two juices. For your information batch no. on juice was as BIXNI00817, manufacturing date as 10/08/2017.

No update received as yet.

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