Dear Team, I own a departmental store at Guwahati and is regular retailer of ITC food products since 2016. My store falls under the jurisdiction of On Distributor, Ganeshguri, Guwahati. However pls now that there have been very irregular supply of items to the stores which eventually effecting sales and customer servicing. Om Distributor has not been supplying regularly and their delivery staffs are the worst that we have ever seen.The distributor does not keep their delivery commitments and never worried about retailer's business. As of one instance my last indent was placed on 09.10.2020 and they are yet to deliver the items. On enquiry the salesman very casualy replied that the computers are not working. This is a regular phenomena now..every now and then delivery is delayed. Also the deliverymen throws the items while taking out of the van and do not care about the damaged products.These people need to be changed.
I request you to kindly look into the complaint on a serious note and assist retailers like us.
Regards
Lalita Baruah
Proprietor- SREE Ramjanaki Stores
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