| Address: | West Bengal, Karnataka |
| Website: | itcstore.in |
Dear Sir/Ma’am
I reside in Bangalore, Karnataka, India.
Due to the events that have occurred until now, I am concerned that your online ITC Store team will not deliver the order and my amount will not be refunded to me. Hence I write.
I had placed 2 orders via your online ITC Store on 30 Apr 2021, the details of which are below:
Order #48265 for Rs.1, 352.80 and order #48483 for Rs.1, 584.00.
Both of these orders were scheduled to be delivered by 02 May 2021. However, they were not.
When I enquired, there was a communication to this effect via your WhatsApp number, saying that the delivery was delayed due to operational reasons. I was also informed by the technobubble support team that I need to wait for 24-48 hours (I assumed calendar) for the delivery. I was fine with this.
Yesterday (02 May), I received emails for each of the orders, stating that the orders were being processed. On your online ITC Store website, I noticed that the "Fulfilment Status" for both the orders went from "Allocated" to "Fulfilled" to "Packed". I was really eagerly waiting for the delivery this morning.
However, this morning, the "Fulfilment Status" is "Unfulfilled".
1. What does the reverting of the Fulfilment status to "Unfulfilled" mean? - Does this mean that the items that I have ordered are no longer available? If yes, will you be returning the amount that I paid for this order?
2. There is no tracking system for me to see how the order is progressing. How will I receive communication on this issue?
3. I have not received responses from your support team in spite of writing several emails to them.
4. No one is responding to your Customer Service number - so how do I contact you?
5. What is your escalation path if I do not receive my delivery?
6. Who do I complain to, for this harrowing experience? Especially when I am 54 years old and my husband is a Senior Citizen and we believed that ITC will deliver in 1 day, to our doorstep, as promised on your website? Especially during these covid times?
Kindly let me know what to do?
Looking forward to a response from you.
Thanks in anticipation.
Kind regards
B
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