Itzcash Card — fraud transaction from my netbanking through itzcash card

Date of incident 06-oct-2019
Fraud transaction happened to the itzcash wallet of a icw b2b customer of itzcash. Compliant is raised within 24 hours of incident but got a useless response that the fraud money is being utilized.
If you do kyc and follow rbi guidelines, how can you release such as 1, 99, 998 + 85, 000 of big amount to a fraud b2b icw merchant of yours?

Resolution: i need my money to be refunded and returned.
Below are the details of the fraud transaction:
Pgtr[protected] and pgtr[protected]