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Itzcash Card — Hdfc ebixcash gift card

I have an ebix cash gift card with validity upto april 2022. However im unable to use this card. Whenever i swipe the card at pos, it says card expired. While transacting online, it says invalid web pin. Ive tried contacting customer care number but no response.
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I've ordered an EBIX cash card on May 20th which is not yet delivered and i've connected twice or thrice to customer support as well, but it is not useful at all they are not providing any ticket Id or something, they say they will look into the issue which is not yet resolved. Money is going to expire soon.

The customer care service is so bad that to connect the call we need to waste 2 to 3 hrs.

I feel it is more of fraud

Please assist

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