[Resolved] Ixigo — about my debited money from account | |
I booked my ticket via ixigo trains app but the ticket was not booked but in app it shows as payment initiated and the if the money has been debited it will be refunded in your account with in five days even though after completion of five days also money is not credited to my account so please refund the debited amount to my account please kindly process my complaint
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Jun 25, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support May 11, 2018 Ixigo Customer Care's response Hi Mounika, Greetings from ixigo! We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the same. Feel free to write in to [protected]@ixigo, if you need any other assistance! Regards, Team ixigo | |
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+91 12 4461 7880
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
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Greetings from ixigo!
Please be informed booking against the shared id is failed and the refund shall reflect into your bank account within 5 days as per bank refund policies.
Rest assured! Your money is safe and will surely be refunded to your bank.
For further assistance feel free to write to us at trains@ixigo.com.
Regards,
Team ixigo