[Resolved] Ixigo — amount debited but booking not done

Möhâmmàð Ahad Khan

from Kanpur, Uttar Pradesh

Address:

211016

I was booking a train ticket from allahabad to new delhi for 7 feb 2019 and i clicked on upi option...then proceeded with the payment on phonepe . and then amount debited from account here is the message from my bank-
(Dear SBI UPI User, your account is debited INR 1660.81 on Date[protected]:41:38 PM by UPI Ref No[protected].Download YONO @ www.yonosbi.com-)

And then i switch to ixigo app to continue the booking but it showd me a error and went to payment page again...i got no messages from ixigo or irctc regarding booking... payment is debited from my account and no booking is completed and there is no.information regarding the transaction on ixigo app or website...i need refund and ixigo doesnt have phone number to contact or anything like that please assist me and refund my money back otherwise I will take other steps to get my money back .

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Mar 8, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2019

Ixigo Customer Care's response Hi Sir,

Greetings from ixigo

We apologize for the inconvenience caused. Please be informed that refund has been successfully processed and will reflect in your account within 5 days as per bank refund policies. We have shared the complete transaction details over email. Kindly check once.

Thanks for your cooperation!

Regards,
Team ixigo