[Resolved] Ixigo — amount debited from my credit card

hvkurup

from Mumbai, Maharashtra

Address:

East Singhbhum, Jharkhand, 831001

Dear ixigo team,

Your customer care team cheated to me i try to cancel my return ticket booking id: 7383739
Sep 14, 2018

I contact your customer care number [protected], i speak with mr. Manish kumar chadubedi & mr. Pradip, they teel to refund required card number was taken and many time deducted the various amount from my credit card almost total rs 54000 after i speak them, they tell to system error within 24 hrs total amount reversed my card. But after 24hrs any amount come back to my card. Please ensure the issue other your more customer face the same issue, customer care number details photo attached

Please consider issue seriously

Thanks with regards

Harikumar
[protected]
[protected]@gmail.com

+1 photos

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Oct 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2018

Ixigo Customer Care's response Hi Mr. Harikumar,

We're really sorry to hear that. As per your discussion with our team, the mentioned numbers do not belong to ixigo & we don't run a call center for customer queries. We are reachable only via live chat support & at [protected]@ixigo.com. The shared numbers are not showing on ixigo & are posted by spammers on some random website. Please be informed that our representatives would never ask for your card details as ixigo is not involved in payments. Your payment takes place directly on your selected portal's gateway & refund is processed by them only. We'd request you to please file a complaint with cyber crime cell & if you need any help from our side, please feel free to reach out.

Thanks for your kind cooperation & understanding!

Regards,
Team ixigo