[Resolved] Ixigo — amount deducted but booking is still pending

Vasundhara Panwar

Address:

Solan, Himachal Pradesh

Hey this to inform u dat jst few minutes before i booked ticket through the ixigo wid the details name - Vasundhara Raj And email - vasundhara.[protected]@gmail.com... The amount was deducted but the booking is not done it is still pending... Kindly help me out asap to refund my money.. Am attaching the screenshot of amount deducted nd mail dat i received frm ixigo...
Kindly contact me on [protected] asap

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Apr 25, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2019

Ixigo Customer Care's response Hi Vasundhara,

Greetings from ixigo!

Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.