Ixigo — amount deducted but booking not confirmed.

 
1 Review
 Santhosh VB on Apr 22, 2018
Today[protected] i booked a bangalore sf express from ernakulam to banaswadi. The payment got deducted from my account but the ticket is not confirmed. Please solve this issue as soon as possible. I had tried ixigo for the first time and had a negative experience. Order id - ixitr[protected]. I will attach the screen shot for the further reference.

amount deducted but booking not confirmed.

Complaint Status


[Apr 22, 2018] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Apr 23, 2018
Hi Santhosh,

Greetings from ixigo!

We would like to inform you that the refund for your failed booking has been initiated and would reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance feel free to write at trains@ixigo.com.

Regards,
Team ixigo
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    Ixigo - amount deducted but booking not confirmed.