[Resolved] Ixigo — amount deducted but no booking

Waseem Ahmad Lone

from Leh, Jammu and Kashmir

Address:

Jammu, Jammu and Kashmir, 180001

Today on 25th december 2017 at around 1:40 a. M. I was booking train tickets for 02 adults and 01 child in puja express for 12th january 2018 from jammu tawi to ajmeer jn. Altough the money i. E. An amount of rs 4840/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.
Regards
Waseem
[protected]@gmail.com
Trip id ixitr[protected]

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Jan 31, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

Ixigo Customer Care's response Hi Waseem,

Greetings from ixigo

We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been processed and same will be credited in 5-10 working days depending on your bank. We appreciate your patience in the meanwhile.

For any assistance, you can reach out to us at [protected]@ixigo.com

Thanks for your cooperation!

Regards,

Team ixigo