Ixigo — amount deducted but no booking
WaWaseem Ahmad Lone on Dec 25, 2017
Today on 25th december 2017 at around 1:40 a. M. I was booking train tickets for 02 adults and 01 child in puja express for 12th january 2018 from jammu tawi to ajmeer jn. Altough the money i. E. An amount of rs 4840/- was deducted but no booking occured. It showed that money will be refunded in 10 days. Kindly ensure an early return of money plz.
Trip id ixitr[protected]
[Dec 25, 2017] Ixigo customer support has been notified about the posted complaint.
Ixigo Customer Care's response, Dec 26, 2017
Greetings from ixigo
We'd like to inform you that your booking reflects as failed and hence ticket could not be issued. However, full refund has been processed and same will be credited in 5-10 working days depending on your bank. We appreciate your patience in the meanwhile.
For any assistance, you can reach out to us at firstname.lastname@example.org
Thanks for your cooperation!
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