[Resolved] Ixigo — amount deducted but not yet booking train tickets | |||
I made a transaction from ixigo and entered irctc login id and chose phonepe for payment but ticket was not booked and in ixigo it was not reflected or shown any details but in phonepe statement its showing "transaction with payuglobal successful". Debited amount - 1590.90, date and time :23 feb 2020, 03:54 pm and transaction id: c2002231554333347932142, but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1590.90 asap. Ixigo account email : [protected]@yahoo.co.in Tnx K adivishnu Registered mobile : [protected] Was this information helpful? | |||
Mar 30, 2020 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Feb 26, 2020 Ixigo Customer Care's response Hi Vishnu, Greetings from ixigo! We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking. You can email us the details at [protected]@ixigo.com. Looking forward to your response. Regards, Team ixigo | |||
 2 Comments | |||
Comments
I was booking my flight ticket, booking failed but the amount ₹2504 got debited.
I want my refund
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I want my refund
Ixigo Customer Care's response, Mar 14, 2020
Verified Support
Hi Riya,
Greetings from ixigo!
We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.
You can email us the details at feedback@ixigo.com.
Looking forward to your response.
Regards,
Team ixigo
Greetings from ixigo!
We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.
You can email us the details at feedback@ixigo.com.
Looking forward to your response.
Regards,
Team ixigo
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Greetings from ixigo!
We can see that the refund details were shared with you over the email on 24th Feb.
Let us know for any further assistance by writing to feedback@ixigo.com.
Thanks
Team ixigo.