[Resolved] Ixigo — amount deducted but ticket hasn't been placed

Harshabe

from Tirupati, Andhra Pradesh

Address:

Visakhapatnam, Andhra Pradesh

Dear Sir,
This is to inform you that my train ticket hasn't been booked but the amount was deducted from my bank account. I have paid via phone pe. It's an amount worth of 953/-. This type of issues really brings a flak on the company.You guys also charged gateway charges.which is not collecting by irctc. I've booked the ticket through IRCTC with an amount of 940/- after the failure on your platform. So, I 'm expecting an immediate response.

Yours loyal customer
K. Harsha Vardhan

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Mar 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo

We couldn't find your details. Could you please share the ixigo Booking/trip ID starting from "IXITR" at [protected]@ixigo.com so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

We're looking forward to hear from you.

Regards,
Team ixigo