Ixigo — amount deducted through upi, but ticket not booked

 
1 Review
Davanagere, India
 Sunil GC on Nov 11, 2019
Ixigo prompted to upi app for approval, i switched to upi app and approved the transaction, then i opened the ixigo app, but it appeared as if i am entered this app newly. No train tickets are booked, no confirmation of payment, nothing has been done. Amount deducted is rs.313.68/- on 11.11.19. Please either book my tickets or refund the money asap

Complaint Status


[Nov 11, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Nov 17, 2019
Hi Sunil,

Greetings from ixigo!

We wish to inform you that refund of Rs 313.68 against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo
Complaint comments  Add a Comment     Updated: Share0Tweet0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    81%
    Complaints
    811
    Pending
    96
    Resolved
    631
    phone
    +91 12 4461 7880
    location
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    Ixigo - amount deducted through upi, but ticket not booked