[Resolved] Ixigo — amount deducted through upi, but ticket not booked

Sunil GC

from Bellary, Karnataka

Address:

577004

Ixigo prompted to upi app for approval, i switched to upi app and approved the transaction, then i opened the ixigo app, but it appeared as if i am entered this app newly. No train tickets are booked, no confirmation of payment, nothing has been done. Amount deducted is rs.313.68/- on 11.11.19. Please either book my tickets or refund the money asap

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Dec 21, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Sunil,

Greetings from ixigo!

We wish to inform you that refund of Rs 313.68 against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo