[Resolved] Ixigo — amount not refunded after 5 days | |||||
I had booked train ticket on dated 1st oct 2018 by mau - anvt express from akbarpur to delhi but booking is unsuccessful and amount has deducted from my account with transaction id ixiirq2081t93slglscxw-1 the company reply that your transaction has reflected into your account within 5 days and being in process but till date amount is not initiated. So it's fraud company not fulfill her terms and conditions. Was this information helpful? | |||||
Nov 8, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Oct 06, 2018 Updated by Shahid Ahmad Khan Asv I had booked train ticket on dated 1st Oct 2018 by mau -anvt express from Akbarpur to Delhi but booking is unsuccessful and amount has deducted from my account with transaction ID IXIIRQ20181T93SLGLSCXW-1 the company reply that your transaction has reflected into your account within 5 days and being in process but till date amount is not initiated.so it's fraud company not not fulfill her terms and conditions. Verified Support Oct 08, 2018 Ixigo Customer Care's response Hi, Greetings from ixigo We regret the inconvenience caused. We wish to inform you that full amount is already refunded to your bank & complete transaction details along with refund reference number have been shared over e-mail. Please check your inbox once. Kindly check your bank statement as some banks don't notify via sms when refund is credited. If still there is a delay from bank side to settle the amount then please contact your bank's customer care and share the details with them for retrieval of funds. Thanks for your cooperation! Regards, Team ixigo | |||||
 2 Comments | |||||
Comments
My payment alredy debited but ticket not confirmed and my payment not refund...this site not recive my complaint...helpline not available this site...
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2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
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Greetings from ixigo!
Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.
Rest assured! Your money is safe and will surely be refunded to your bank.
In case of any further assistance, please write back to us at trains@ixigo.com.
Regards,
Team ixigo.