[Resolved] Ixigo — booking not confirmed but amount deducted | |
I have booked the ticket from ixigo and the amount is deducted. I have received the payment confirmation mail along with transaction id, card number, mobile number, email id. I have contacted the booking provider i. E sasticket which says they did not receive the payment and they are asking to make another booking which is not convenient for me because the problem is not from my end.
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Jun 25, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support May 11, 2018 Ixigo Customer Care's response Hi, Greetings from ixigo! We would like to inform you that the booking id PRL067DB0NU reflects as failed and ticket could not be issued. In case money is deducted it will be credited to your bank account within 3-5 working days. Feel free to get back to us on [protected]@ixigo.com with any further queries. Regards, Team ixigo | |
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Comments
Refund of Rs. 2047 for your Bandra Terminus (BDTS) - Kalka (KLK) train booking has been processed to your bank. The ARN number is 74056638121812065496694. You should receive this amount in your account within 48 hours. Thank you, Team ixigo.
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Ixigo Customer Care's response, May 14, 2018
Verified Support
Hi Purav,
Greetings from ixigo!
Please be informed we have already refunded the said amount to your source account.
We request you to check the refund details with your bank by calling their customer care department and giving them the shared ARN (Acquired Reference Number) to trace the same.
We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.
For further assistance feel free to write to us at trains@ixigo.com.
Regards,
Team ixigo.
Greetings from ixigo!
Please be informed we have already refunded the said amount to your source account.
We request you to check the refund details with your bank by calling their customer care department and giving them the shared ARN (Acquired Reference Number) to trace the same.
We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.
For further assistance feel free to write to us at trains@ixigo.com.
Regards,
Team ixigo.
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Greetings from ixigo!
We would like to inform you that we haven’t received any credit against the shared id as transaction was not completed. Hence request you to please check with the bank concern regarding the refund status.
Feel free to write in for any other assistance to trains@ixigo.com!