[Resolved] Ixigo — booking pending from past 15 hrs | |
I booked 2 tickets from ahmadabad to rajkot for 2nd nov, 2018 & rajkot to mumbai central both the bookings were in duronto express, payment id 1. (Qg9raxhaoclqx2xjn) rs 1, 384. & 2. (Qgb5x26s8bt856x6b) rs.1, 746. I booked both the tickets on 31st oct at about 1830hrs, but its been quite a few hours that there has been no status generated and payment has been made successfully. I am not able to book my ticket now as it is an urgent requirement. Please do the needful and refund my amount as soon as possible. Its been almost 15 hrs till now and the booking is still pending. Was this information helpful? | |
Dec 4, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Nov 01, 2018 Ixigo Customer Care's response Hi Shoaib, Greetings from ixigo! Thank you for writing in. Please be informed booking against both the shared ids are failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement. Rest assured! Your money is safe and will surely be refunded to your bank. Please write back to us at [protected]@ixigo.com, in case of any further assistance. Regards, Team ixigo. | |
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