[Resolved]  Ixigo — cancellation of ticket not permitted

Address:New Delhi, Delhi, 110027

Sir,
I booked a ticket for 9th january 2018 from bhadohi (Boy) to anand vihar terminal (Anvt) at bsb garib rath train no.-22407. The tickets were confirmed. But due to 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late and reached at 00:44 i. E. 10th january 2018 to the boarding station bhadohi. Tdr file is also not being processed because of the same issue.
Kindly do revert back as soon as possible!
Thank you!
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Feb 17, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2018
Ixigo Customer Care's response
Hi Zayaf,

Greetings from ixigo!

Kindly share the booking details with us at [protected]@ixigo.com so that we can assist you better.

For any further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo
Complaint comments 

Comments

Hi

My name is solman i have online flight booking for two tickets.Till now i didnt get any cash back for that tickets.Can you please check it. And make cashback avaliable in my wallet

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