[Resolved] Ixigo — cashback not credited

chandrika1509

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500095
Website:	www.ixigo.com/flights

Booked a flight from hyd to phoenix with the code save11
From [protected]@gmail.com (Ixigo account)

Following details are

Emirates flight 525
Aug 3-confirmation #emt[protected]no updates
Hyderabad hyd
4:35 am
Dubai dxb
6:40 am
Emirates 525
Hyd to dxb aug 3, 4:35 am
Emirates 201
Dxb to jfk aug 3, 8:30 am
Jetblue 135
Jfk to phx aug 3, 8:23 pm

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Jul 20, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

Ixigo Customer Care's response Hi Chandrika,

Greetings from ixigo!

The ixigo money for Booking ID: EMT47927658 has already been credited on 17th June, 2018 in the ixigo money account linked to your email id [protected]@gmail.com used by you to login on ixigo while making the booking.

You can use your ixigo money balance to pay for future flight bookings. Make sure to select the checkbox at the time of booking, before payment to redeem your ixigo money balance. You will get an instant discount on the total booking amount which is equivalent to your ixigo money balance.

However, please note that your ixigo money will expire in 75 days from the date of transfer to your account.

Feel free to write to us at [protected]@ixigo.com for any other assistance.

Regards,
Team ixigo.