[Resolved] Ixigo — didn't get refund still now

Decent Gangster

from Erode, Tamil Nadu

Address:

Erode, Tamil Nadu

On 10.6.19, i booked two tickets from chennai to erode in trivandrum express(12695). Because of personal cause I cancelled it with in an hour.

Nearly 1week passed
But still I didn't get my refund and also didn't get the refund date even
As per the rule the refund should be provided within 5 working days

Still I ddnt get

I need my refund as soon as possible

Otherwise I have to make a complaint in consumer court about this issue

+1 photos

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Jul 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

This booking was made under Tatkal quota and was confirmed booking. Refund is not applicable for cancellation of tatkal quota ticket if the PNR is confirmed at the time of cancellation.

For any further query, please write to us at [protected]@ixigo.com

Regards
Team ixigo.