[Resolved]  Ixigo — difference in dates of initiated booking and outcome.

Address:

110007

On July 13th, 2018 I was trying to book a round trip from Delhi to Mumbai for the 17th of July, 2018 and back on 18th July, 2018.

Being a frequent user of the app/website. I was very confident about not being wrong.

On 17th July, when I reached the airport. I observed that the tickets booked were of 17th and 18th August, 2018. Considering the fact that things might go wrong I ignored the loss because I thought It was my mistake.

I immediately booked my alternative tickets for Delhi - Mumbai and Back.

Due to some changes in my plan and emergency issues. I had to get back to Delhi on the same day i.e 17th July, 2018.

So I let go of the ticket booked for the 18th of July and booked a ticket for the 17th of July.

Due to heavy rains and traffic conditions of the city, I got delayed and missed my flight.

Returning to Delhi being an emergency I again booked a ticket for the same day. This time being more conscious towards booking because I've already undergone a huge loss.

Before booking the tickets, I made sure to check all the details that I've entered and the journey date.
I was trying to book a ticket for the 17th of July but instead after the booking process was completed. I received a ticket for the 24th of July, 2018.

I'm hurt and disappointed by the kind of service and betrayal I had faced.
I'm a 100% sure about the scam that has happened with me because I made sure to check my bookings twice.

Which makes me feel that the first time I booked tickets for Delhi - Mumbai and back, it wasn't my but the company's fault!

I want you to take an immediate action on this and refund me the entire value of the loss that I've faced.

This is unethical and unacceptable.

I have attached all the tickets booked below.

Being a frequent user of Ixigo I expect the company to take an immediate action on this towards resolving my issue.

Please free to contact me on +91 [protected] for further communications.

Key Points of the Complaint :

1. Tried booking a ticket for 17th & 18th (Return) July, 2018 and received a ticket for 17th & 18th August Instead

2. Tried booking a ticket back to Delhi from Mumbai on the 17th of July, 2018 but received a ticket for 24th July, 2018.

Kindly, look into the matter and do the need full.