[Resolved] Ixigo — flight ticket not confirmed but amount is debited

Chandupurna

from Mumbai, Maharashtra

Address:

Cisf unit bnpm mysore, Mysore, Karnataka, 570003

Axissdkv3807ca056b1ee48f4a154f5702c
Amount: rs. 7303.0 please refund my moneyplease note, we have successfully credited rs.7303.0 and the merchant’s partner bank has confirmed the receipt of the payment.

If at all, the merchant denies the receipt of the same, we recommend you to contact your bank and raise a chargeback by providing transaction details that include, p1909020046049885595367 and the date and time of the payment done along with the utr. (This will be displayed in your bank statement.)

Also note that a chargeback must be raised with your bank within 60 daysfrom the date of the transaction.

Meanwhile, we will also contact the merchant’s partner bank regarding this issue. Usually, the bank takes up to 30 days to share an update. As soon as we hear from them, we will convey the same to you.

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Sep 4, 2019

Complaint marked as Resolved

booked through ixigo application and money paid request to phonepe upi id and phonepe paid le travanes private limeted flight journey bhunaneswar to benguluru 2nd september book on time 00:40. Trip id: IF190902973993 We would like to inform you that the refund was initiated on 2nd Sep. 2019 and it takes 7 working days for the money to reflect in your account. Please note that Saturday, Sunday and festival days are not counted as working days. Thanks! Team ixigo

Ixigo customer support has been notified about the posted complaint.

Sep 03, 2019

Updated by Chandupurna Please solve my problem

Verified Support

Sep 04, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. Sorry! We couldn't find your booking details. Please help us with the information below:

- Name of the service provider: Example - Cleartip, Yatra, Sastiticket, IRCTC etc.
- The e-mail ID and contact number used to make the booking.

You share the details over [protected]@ixigo.com.

Thank you for your cooperation.

Regards,
Team ixigo!

Sep 04, 2019

Updated by Chandupurna booked through ixigo application and money paid request to phonepe upi id and phonepe paid le travanes private limeted flight journey bhunaneswar to benguluru 2nd september book on time 00:40. Trip id: IF[protected]

We would like to inform you that the refund was initiated on 2nd Sep. 2019 and it takes 7 working days for the money to reflect in your account.

Please note that Saturday, Sunday and festival days are not counted as working days. My mobile nuber [protected] gmail [protected]@gmail.com

Thanks!
Team ixigo

Sep 04, 2019

Updated by Chandupurna [protected]@gmail.com mobile no _[protected]