[Resolved] Ixigo — flight tickets

[Resolved] Ixigo — flight tickets

S swatisharan1109 from Mumbai, Maharashtra

My registered email id:[protected]@tataprojects.com My registered mob no-[protected] I had booked an air india from mumbai to patna ai809 february, 2019 on the 9th februray. Once the payment was done, ixigo via sastitickets.com generated me a different ticket on a different flight ai101. When i raised a complaint, ixigo was very rude to me and they insisted that they will not register this complaint. All they wanted was to harass me and make money from me through the cancellation charges. After rigorous follow ups from my end i finally cancelled my ticket due to lack of coperation from your end and had to incur additional rs 2000/- because of this. This should be reported to crime branch as this is sheer fraudism and you are running a business through these forgeries. Issuance of wrong ticket from your side is making me shell out that handsome sum of money from my pocket. Who is responsible for this? Was this information helpful? No (0) Yes (0)
Mar 16, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Feb 13, 2019 Ixigo Customer Care's response Hi Swati, Greetings from ixigo! We have already shared you all the details with regards to the booking in question as it was done as per your input only. Logs related to the booking activity were also shared which clearly proves during booking no changes were done at our end. In case of any further assistance, please write back to us in case of any further assistance. Regards, Team ixigo. Feb 13, 2019 Updated by swatisharan1109 Can you share the details of the logs that you tracked during your investigation .. Of course you will not accept the loop holes at your end. So pls share the details you took into consideration while closing this investigation and marking the issue as resolved
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