[Resolved] Ixigo — full refund initiated by airline but till now not credited

 
2 Reviews
India
 ABHIJEET KHATOR on Dec 5, 2019
Dear sir,
Before 2-3 days i booked a flight to imfal to delhi. But my surname is wrong so i talk to indigo customer care so they are telling that you have booked a another flight within one hour and provide us pnr. Then you get full refund of flight ticket.
Yesterday i talk to ixigo customer care so they said first you cancelled your ticket by your ixigo application and give reason that flight cancelled by airline. And you get full refund in two parts first 4568/- then 1500/- but after waiting two and three days till now i don’t get any refund.

Pnr no.- rdjkmal
Booking id - if[protected]

full refund initiated by airline but till now not credited
full refund initiated by airline but till now not credited
Complaint marked as Resolved Jan 6, 2020

Complaint Status


[Dec 05, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Dec 06, 2019
Hi Abhijeet,

Greetings from ixigo!

We apologise for the inconvenience caused.

We would like to inform you that your request for cancellation is in process and once we get the refund from airlines same will be processed from our end, and it will reflect in your source account within 7 days.

Feel free to write us back in case of any further query.

Regards,
Team ixigo!
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

PNR: [protected] Transaction Id: [protected]
I had cancelled my ticket but I haven't received it my money yet

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    Ixigo - full refund initiated by airline but till now not credited