[Resolved]  Ixigo — I am complaining about ticket pending and no status update

Hello sir, i booked 1ticket from kanpur to deoria sadar for 9th april, 2018 in gwalior barauni express (I. E gwl bju mail) train no. 1124. I booked on 19/02/2019 at 9:52 am but it's been take a few hours that there has been no status generate and payment has been made successfully.. Please generate report as soon as possible or refund money.. So that i booked other one..
+1 photos
Was this information helpful?
No (0)
Yes (0)
Mar 23, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2019
Ixigo Customer Care's response
Hi,

Greetings from ixigo!

Thank you for writing in. Please be informed booking against the id-IXITR[protected] had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.
Complaint comments 

Comments

I can booked my train tickets 3 srikakulam to vijawada actually 4 tickets amount is debited in my account 3 tickets is conform. 1 ticket is pending so please refund balanced amount.

I am booking train ticket with ixigo. Date 19.02.2019. Some net isshu my ticket was cancelled. So here I wrote my order id is IXITR[protected] and my payment id is 1WBKH078R66RUBE251 and amount rs. 1462.31. Please refund my amount in my account urgently its request

Shraddha Ghadigaonkar's reply, Feb 25, 2019
Aru u there to listen my complaint. Please refund amout
Shraddha Ghadigaonkar's reply, Feb 25, 2019
I am just requesting ixigo to refund my amount within a day.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    2399
    Pending
    363
    Resolved
    1506
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information