[Resolved]  Ixigo — I booked air ticket through ixigo, I cancelled ticket due to some reason. I didn't get refund amount in lost my amount 3002

Address:Indore, Madhya Pradesh, 452012

I booked air ticket from indore to bangalore through ixigo. I cancelled ticket due to some reason. I asked for refund money i didn't get any refund amount. My paid amount is ars 3002. I called for refund money they r saying that it's not refundable while booking there is no instructions given for non refundable. Please receive my complaint and help me refund my amount. Ticket attached in the copy
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Nov 29, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
Ixigo Customer Care's response
Hi Shivaraju,

Greetings from ixigo

We understand your concern regarding refund and regret the inconvenience caused. However, we wish to inform you that refund is processed by the service provider you book through after levying cancellation charges. The cancellation charges are always shown before the cancellation and a ticket is cancelled only after your confirmation. Please be informed that ixigo doesn't charge any fee for either booking or cancellation and your payment directly happens on the service provider selected by you. We seek your understanding in this regard. We'd request you to please call on[protected] for any further queries.

Thanks for your cooperation!

Regards,
Team ixigo
Complaint comments 

Comments

Dear sir/medam,

Today I will try to booking ticket, that process got cancelled after payment so please refund my amount.

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