Ixigo — I didn't get trip id and ticket anything

 
1 Review
India
 Ánkît Kùmár on Jul 10, 2019
Sir 2 hours before i made payment to ixigo as ixigo requested the fair for the train ticket then i paid the fare via phone pay app
— — — (-from bandra to new delhi which is on 18 july-) — — -
Then after paying the fare i forgot to return back on the ixigo app to fill the password and captcha for getting ticket and by mistake my phone get switch off after just paying the fare

Now sir my account is deducted but i didn’t get any trip id or ticket
Neither i receive any mail or msg by ixigo regarding that ticket

I hv only request msg made by ixigo for paying the fare for ticket and i have the receipt which i paid to ixigo

Now sir i want to cancel that ticket as it was already is in wait list n i want refund sir
Pls help me

I didn't get trip id and ticket anything
I didn't get trip id and ticket anything

Complaint Status


[Jul 10, 2019] Ixigo customer support has been notified about the posted complaint.
Verified Support
Ixigo Customer Care's response, Jul 23, 2019
Hi Ankit,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can mail us the details at [protected]@ixigo.com.

Regards,
Team ixigo!
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    Ixigo - I didn't get trip id and ticket anything