[Resolved] Ixigo — I don't receive my tickets | |
I book my tickets today at 2pm btt i dont receive any status of mt book tickets. Moreover paytem are also succesful but i dont receive tickets. My order no is ixitr[protected]. Pls send my tickets status, i use ixigo app in my mobile phone. My ticket status is pending please solve my trian ticket status Otherwise you do not solve my problem then you refund my payment fast. Was this information helpful? | |
Jul 27, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Jun 26, 2018 Ixigo Customer Care's response Hi Manpreet, Greetings from ixigo! Please be informed transaction against the shared ID "IXITR[protected]" is failed and the refund shall reflect into your bank account within 5-7 working days as per bank refund policies. Rest assured! Your money is safe and will surely be refunded to your bank. For further assistance feel free to write in to [protected]@ixigo.com. Regards, Team ixigo. | |
 3 Comments | |
Comments
Me ek reservation kr raha tha jisne meri id me problem ki bajah se payment hu gya but reservation nahi hua tha jiski bajah se mere pese kut gye h yehsa do bar hu chuka h
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+91 12 4461 7880
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
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ARN no 74931978164000000213445.
Resolve it ASAP.
Please be informed we have already refunded the said amount to your source account.
We request you to check the refund details with your bank by calling their customer care department and giving them the shared ARN (Acquired Reference Number) to trace the same.
We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us.
Your bank's branch may not be able to trace the refund from their record. Please ask them to check with their Central Operations Team and they should be able to locate the refund.
We appreciate your patience and co-operation.
For further assistance feel free to write in at [email protected].
Regards,
Team ixigo