[Resolved] Ixigo — im complaining about my money deduction in ixigo application - fraud | |||
On 30-11-18 i booked ticket from barhni to panvel i proceeded to the payment but after my money deducted from my account i didn't receive any ticket ixigo app redirected me to its home screen please provide me refund you are not even concern regarding your customers problem was it my fault that i trusted your application i have seen many complains of yours plz provide refund.. My number is : [protected] Email i’d : [protected]@gmail.com Was this information helpful? | |||
Dec 1, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Oct 31, 2018 Ixigo Customer Care's response Hi Aakhir, Greetings from ixigo! Thanks for writing in. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better. You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app. Looking forward to your reply. For further assistance you can write to us at [protected]@ixigo.com Regards, Team ixigo. Oct 31, 2018 Updated by Imacbruh I did not received any failed ixigo Booking/trip ID starting from "IXITR" ..so what can I give u ..?? But I have sent you my transaction from bank statement .. plz check Verified Support Oct 31, 2018 Ixigo Customer Care's response Hi Aakhir, Greetings from ixigo! Thank you for writing in. Please be informed refund of Rs 3444 against the failed booking has been initiated and shall reflect into your bank account within 5-7 working days as per bank refund policies. Rest assured! Your money is safe and will surely be refunded to your bank. For further assistance you can write to us at [protected]@ixigo.com. Regards, Team ixigo. | |||
 2 Comments | |||
Comments
Dear sir /madam,
I booked train ticket for 2 person KYQ to NJP 15640 Ghy Puri Express on 14th oct 2018 AC 2 Tier sleeper but at the last moment the train came with only 3 tier AC and we will managed on 3 tier AC berth.
So, I request you to differentiate the money and refund to my bank account.
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I booked train ticket for 2 person KYQ to NJP 15640 Ghy Puri Express on 14th oct 2018 AC 2 Tier sleeper but at the last moment the train came with only 3 tier AC and we will managed on 3 tier AC berth.
So, I request you to differentiate the money and refund to my bank account.
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Greetings from ixigo!
We request you to please elaborate your concern whether it is regarding flight or train.
If flight, we request you to please share the name of the service provider (e g. EaseMyTrip, Cleartrip etc) and if you are talking about the train, we request you to please share the ixigo Booking ID staring from "IXITR".
Looking forward to your reply!
For further assistance you can write to us at train@ixigo.com
Regards,
Team ixigo.