[Resolved]  Ixigo — ixigo payment was successful but train ticket not booked

I was booking my train ticket and i choose the payment option as upi
(Googlepay) then i got the payment request from ixigo to my google pay as rupees -1226₹ the the payment was successful but i didn't notice get any confirmation about tickets it didn't even asked my irctc password but the payment was successful and i didn't get any confirmation of tickets. Please solve my problem
+1 photos
Was this information helpful?
No (0)
Yes (0)
Feb 24, 2020
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 22, 2020
Ixigo Customer Care's response
Hey Karedu,

Greetings from ixigo

Please help to share your booking details over [protected]@ixigo.com and we will have someone assist you with the refund.

We will wait for your reply.

Thanks,
Team ixigo
Complaint comments 

Comments

I cancelled tickets on 22/12/2019 but refund not completed
I cancelled tickets on 22/12/2019 but refund not completed

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2400
    Pending
    355
    Resolved
    1516
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information