[Resolved]  Ixigo — money deducted but no ticket booked

Its showing pendind status, i have no ticket and money has been deducted, so either give me ticket or cancel my ticket and refund me my money so that i cab make a fresh booking,,, it is urgent for exam

Order id : ixitr[protected]
S200ej24uv63kt4fh

Payment id pos payust[protected] txn#[protected]. By sbi card, on 6th nov 2018 around 12:38,, kindly update ticket or return money
+1 photos
Was this information helpful?
No (0)
Yes (0)
Dec 9, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2018
Ixigo Customer Care's response
Hi Harsh,

Greetings from ixigo!

Please be informed booking against the shared id IXITR[protected] is failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

Please write back to us in case of any further assistance. 

Regards,
Team ixigo.
Complaint comments 

Comments

I booked the ticket from pudukkottai to chennai in rameshwaram express.. while irctc booking verification I unexpectedly pressed the back button... but the payment was successful... booking was in pending... please solve my prob... its emergency...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2400
    Pending
    354
    Resolved
    1515
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information