Ixigo — money deducted but train ticket not booked.

Address:

600010

I tried to book a train ticket using the app from dindigul to Chennai but after the payment (which I had done using my upi id) the page did not load and detucted. The money has not been refunded nor is the ticket booked. I checked with the railways the money is stick with ixigo. I have also not received any email regarding this.I request you to look into this and refund the sum thanks. I have attached a picture of the transaction.