[Resolved] Ixigo — money deducted from my bank account not credited back for failed booking

Ksgkomal

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh

Hello team, i am kankan tried to book ticket through ixigo app. Interestingly on the payment tab i choose bhim upi which let me to approve payment wich 3 min wait time. Once i returned back to ixigo app to continue with the booking after payment the app restarted itself with no details left for me. There is a bank payment reference no. Not sure if i can share the same here. Please help to get the money back asap
Thanks

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Aug 9, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2019

Ixigo Customer Care's response Hi Komal,

Greetings from ixigo!

Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5-7 days depending on your bank procedure.

For further assistance do write to us at [protected]@ixigo.com.

Regards,
Team ixigo!