[Resolved]  Ixigo — money not refunded

I had booked railway ticket from sguj to rjpb (Siliguri to patna) on 3rd december but i cancelled it. However my transaction was complete and rs1892.49 was deducted from my account. The booking was failed but i was assured that my money would be refunded back to my account wiyhin 7 days. However the status is still processing and its the 8th day! Kindly take necessary steps to refund my money at the earliest since i urgently want it.
Hope positive response from your team. You can contact me throug my mailid
Shouvik. [protected]@yahoo.com. A photo is attached with it.
Thank you.
+1 photos
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Jan 14, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2018
Ixigo Customer Care's response
Hi Souvik,

Greetings from ixigo!

We wish to inform you that refund has already been processed from our end and we have shared all the details with your Mail address: [protected]@gmail.com.

Please check your mail box once.

In case of any other assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.
Complaint comments 

Comments

I booked my tickets from ixigo. Twice i tried doing it, both times my money was cut but no sins of booking. i have no ticket but my money has been taken

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