[Resolved]  Ixigo — my money got deducted but I have not got the e-ticket or my money refunded.

Address:799002

Yesterday i had booked a ticket from agartala to kolkata through ixigo app and my money had also been deducted. But still i have not got the e-ticket or got my money back. I have contacted customer care number but it says the line is busy. I have sent some screenshots regarding my messages and confirmation of my deduction of my money from my bank account. Please help.
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Aug 8, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
May 08, 2020
Ixigo Customer Care's response
Hey,

We could not find any details.

Please reach out to us here if you have any concerns.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo
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